Cancel your membership
If you wish to cancel your membership please follow the instructions below.
Please bear in mind that our memberships are self-cancellation only memberships. They cannot be cancelled by email. To cancel, please follow the steps below.
To suspend your membership instead please follow our suspension instruction (we take suspensions only via email so please leave 48h to process as it is a manual process).
How to cancel your membership
Step by step instruction
First, click the “cancel my membership” button and log in. Go to ‘Account’ tab – you should be taken there automatically after logging in.
Secondly, please scroll down to ‘Autopays’ section and click on ‘Terminate’ next to the membership contract you wish to cancel. Please note that most likely you will see your active membership and the next payment. You can cancel your next payment at any time after your previous one was processed. You will still be able to use your existing membership until the day of the next, cancelled payment so please don’t leave cancelling of your next membership fee until last minute.
Lastly, confirm cancelling.
Remember that cancellation will take immediate effect – so please double check if you are not cancelling your current membership instead of a future payment to avoid disappointment.
PLEASE NOTE THAT IF YOU WANT TO TERMINATE A SUSPENDED MEMBERSHIP (OR IF YOUR MEMBERSHIP WAS SUSPENDED FOR THE LOCKDOWN 2.0 AND THE MEMBERSHIP FEE SCHEDULE WAS AMENDED FOR THE FEE COLLECTION TO BE DELAYED) WE ADVISE YOU TO CONTACT US DIRECTLY VIA EMAIL AT email@example.com TO ENSURE THE TERMINATION DOES NOT CLASH WITH THE SCHEDULED SUSPENSION OF YOUR MEMBERSHIP FEE AND YOU ARE NOT CHARGED.