Cancel, freeze or extend your membership
Cancel your membership
If you wish to cancel your membership please follow the instructions below.
You can end your membership renewal anytime (unless minimum commitment applies) and you will be able to use the remainder of your existing month so please don’t leave your membership cancellation until the last minute.
Please bear in mind that our memberships are self-cancellation only memberships. They cannot be cancelled by email. To cancel, please follow the steps below.
To suspend your membership instead please follow our suspension instruction (we take suspensions only via email so please allow up to 72 hours to process as it is a manual process). Please note that cancelled memberships can’t be frozen so refrain from cancelling if you plan to freeze your membership to avoid disappointment.
How to cancel your membership
Step by step instruction:
- Go to your account either on the app or from the website.
- Go to the ‘My Memberships’ tab.
- Click on the ‘End Rolling Membership’ button. You should see a confirmation that your membership renewal is now off. Your membership will not renew but you will be able to use the remainder of your active package.
Are you sure you need to go?
We are sad to see you go! Is it something we did? Please share your feedback with us at email@example.com so we can improve.
Please remember that your membership offers perks such as:
- a free mat rental
- a free guest pass every month
- a price guarantee – your membership fees will not raise during the contract
- unlimited hot yoga classes
- one free freeze for up to 30 days per calendar year
Freeze your membership
One free freeze per calendar year is allowed (Hot U and Hot U with 4 month commitment ONLY) is free for the first time. Otherwise the administration fee is £25. You can freeze your membership for up to 30 days without losing the benefits of your existing deal.
Class cards can only be frozen for medical reasons (proof required).
Please note that we can’t freeze cancelled memberships. To avoid disappointment please refrain from cancelling your membership if you need to freeze it.
To freeze your membership, email us 72 hours before the freeze date. Please note that freeze cannot be backdated.Freeze my membership
Class card Extension
You can extend your class cards for £25 per month (from expiration date). To reactivate your class card, make sure you have a valid card on your file/account and email us to make the purchase.Buy extension